Returns/Exchanges Policy

Return Policy 

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item is not returned with tags attached and original packaging, a 15% restocking fee will be deducted from your refund.

International Orders: 

The Start a Return option is not available to customers located outside the US. Please contact us at: sophiarosechildrensboutique@yahoo.com for further info on how to go about sending your item back for return. 

If we receive your return in unacceptable condition (meaning the items has been worn, damaged ( not on our part) stained), we will not approve the return and you will be responsible for the return shipping costs. 

How to Start a Return 

To start a return, please login to your customer account page and select " Start a Return" from the bottom menu.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and the order will be returned to you. This option is only available to orders placed within the US. 

Shipping Costs are not Refundable 

Shipping costs are also not refundable for the original shipment and for the return shipping label. Those costs will be deducted from your total refund amount. 

You can always contact us for any return question at sophiarosechildrensboutique@yahoo.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like blankets, crib sheets or any hair accessories to include: headbands, barrettes and hats, for sanitary purposes. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on SALE items or gift cards.

 

Exchanges
We do offer exchanges. If you are in need of a new size, style or color the best way would be to initiate a return and repurchase. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sophiarosechildrensboutique@yahoo.com.